Frequently Asked Questions
Everything you need to know about shopping with NanaMacs
How long will it take for my order to ship?
We strive to process and ship all orders within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns for store credit on unworn, unwashed items with tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I know what size to order?
Each product page includes a detailed size chart and specific fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Sezzle.
Can I change or cancel my order after it is placed?
Because we process orders quickly to ensure fast delivery, we are unable to make changes or cancellations once an order has been confirmed.